{"id":13,"date":"2026-03-07T09:17:15","date_gmt":"2026-03-07T09:17:15","guid":{"rendered":"https:\/\/samafashions.com\/?page_id=13"},"modified":"2026-03-07T09:17:16","modified_gmt":"2026-03-07T09:17:16","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/samafashions.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">At <strong>SAMA Perfumes<\/strong>, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You may request a return within <strong>7 days of receiving your order<\/strong> if the product meets the following conditions:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 The item must be <strong>unused and unopened<\/strong><br>\u2022 The product must be in its <strong>original packaging<\/strong><br>\u2022 The item must not be <strong>damaged or tampered with<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To start a return request, please contact our customer support team with your <strong>order number and reason for return<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For hygiene and safety reasons, we cannot accept returns for:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 <strong>Opened perfumes<\/strong><br>\u2022 <strong>Used products<\/strong><br>\u2022 <strong>Items damaged after delivery<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your returned item is received and inspected, we will notify you of the status of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved, the refund will be processed to your <strong>original payment method<\/strong> within <strong>5\u201310 business days<\/strong>, depending on your payment provider.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Incorrect Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a <strong>damaged or incorrect product<\/strong>, please contact us within <strong>48 hours of delivery<\/strong> with photos of the item. Our team will arrange a replacement or refund after verification.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Return shipping costs may be the responsibility of the customer unless the return is due to a <strong>damaged, defective, or incorrect item<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Need Help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions regarding returns or refunds, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">???? <strong>Phone \/ WhatsApp:<\/strong> +971 50 176 6060<br>???? <strong>Email:<\/strong> <a>info@samaperfumes.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our team will be happy to assist you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At SAMA Perfumes, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/samafashions.com\/index.php\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/samafashions.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/samafashions.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/samafashions.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/samafashions.com\/index.php\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":2,"href":"https:\/\/samafashions.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":5560,"href":"https:\/\/samafashions.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions\/5560"}],"wp:attachment":[{"href":"https:\/\/samafashions.com\/index.php\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}