At SAMA Perfumes, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 7 days of receiving your order if the product meets the following conditions:
• The item must be unused and unopened
• The product must be in its original packaging
• The item must not be damaged or tampered with
To start a return request, please contact our customer support team with your order number and reason for return.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
• Opened perfumes
• Used products
• Items damaged after delivery
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item. Our team will arrange a replacement or refund after verification.
Return Shipping
Return shipping costs may be the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.
Need Help?
If you have any questions regarding returns or refunds, please contact us:
???? Phone / WhatsApp: +971 50 176 6060
???? Email: info@samaperfumes.com
Our team will be happy to assist you.